Refund policy

Returns & Refunds

30-Day Returns

Changed your mind? No problem.

We offer a 30-day return policy from the date you receive your order.

To be eligible for a return, your WILDERMORE kit must be unused, unopened, and in its original condition and packaging.

To start a return, email us at info@wildermore.co.nz with your order number and a brief reason for your return.

Return Shipping

For change-of-mind returns, the customer is responsible for the cost of return shipping.

We recommend using a tracked shipping service, as we're unable to take responsibility for items lost in transit back to us.

Refunds

Once we receive and inspect your returned item, we'll let you know the outcome.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible at info@wildermore.co.nz with your order number and photos of the issue where possible.

We'll work with you to resolve the issue as quickly as possible.

Your Consumer Rights

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act.